Frequently asked questions

How can I contact you?

Email levide@levidecupp.com with your order number. Our team is available Monday–Friday, 9am–5pm.

Can I change or cancel an order?

Contact us as soon as possible, ideally within 24 hours. Changes or cancellations may not be possible once the order has shipped.

When will my order ship?

Orders typically process in 2–4 business days. Standard delivery usually takes a further 7–14 business days. You will receive a confirmation email with a tracking link once the order ships.

Where is my tracking update?

Check your confirmation email and spam folder. If the carrier has not updated tracking after processing, contact us so we can help.

Where do you ship?

Available destinations and shipping charges are displayed at checkout. International orders may be subject to customs duties and taxes.

What is the return policy?

You can request a return within 90 days of delivery. Items must be clean, undamaged and in their original packaging. Return shipping is the customer’s responsibility. Read our full returns policy.